About Us | Emergency Rooms 24

🏥 Our Story

The Michael Gelfand Clinic — Harare's Emergency Care Hub

Emergency Rooms 24 is the dedicated emergency department at the Michael Gelfand Clinic, one of Harare's leading private medical facilities. We were established with a single, clear mission: to provide every person in our community with immediate, world-class emergency medical care — regardless of the time of day or night.

Our facility is staffed by highly trained emergency medicine physicians, specialist nurses, and support teams who work in concert to deliver rapid triage and expert treatment from the moment a patient arrives.

We understand that in a medical emergency, every second matters. That is why our doors are open 24 hours a day, 365 days a year — with no appointments necessary and no delays in accessing care.

Our Mission & Values

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Our Mission

To save lives and relieve suffering by delivering rapid, expert emergency medical care to all who need it.

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Our Vision

To be Zimbabwe's most trusted and capable emergency medical facility — a beacon of care when it matters most.

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Our Values

Speed, Excellence, Compassion, Integrity. We treat every patient with the dignity and urgency they deserve.

24/7

Always Available

No appointment needed. Walk in any time.

<10

Minutes to Triage

Average time from arrival to first assessment.

30+

Medical Aids

All major medical aid providers accepted.

100%

Patient Focus

Your health and comfort are our only priority.

Our People

A Team Built for Emergencies

Every member of our team — from the triage nurse who greets you at the door to the specialist physician managing your care — is trained, experienced, and dedicated to one thing: your wellbeing.

Emergency Physicians

Board-certified emergency medicine doctors experienced in managing the full spectrum of acute medical and surgical emergencies.

Specialist Nurses

Highly trained emergency and critical care nurses providing expert bedside care, monitoring, and patient support throughout your visit.

Diagnostics Team

Radiographers, phlebotomists, and lab technicians ensuring fast and accurate diagnostic results to guide your treatment plan.

Why Choose Us

What Sets Emergency Rooms 24 Apart

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Speed

We operate on the principle that time is tissue. Every protocol is designed to minimise the time between arrival and treatment.

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Clinical Excellence

Our physicians follow evidence-based international emergency medicine protocols and stay current with continuing medical education.

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Medical Aid Friendly

We handle all medical aid claims in-house. Bring your card — we'll handle the rest so you can focus on getting well.

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Compassionate Care

We treat every patient and their family with dignity, clear communication, and the compassion they deserve during a difficult time.

About Emergency Rooms 24